Routes Car Rental
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I wont even give this company 1 star
Puerto Rico Location - I wont even give this company 1 star. I reserved a 7 passenger SUV for 3:30 pm when my flight was coming in. I get there at 3:50pm (because of a delay with the airline) and waited in line to get my car until 4:15pm. When I finally get to the counter I was told that they didn't have any more SUV and that I got there late. I needed the big SUV because I have a lot of people to move around. The proceeded to be nasty and the manager was useless and didn't want to even speak with me. They then decide to give me a sedan that look like was hit by a tornado all messed up. I refuse the car cause I needed an SUV. While arguing with them another rental comes in still not an SUV and I tell them i will take that car since I need to get to my destination and it was very clear that no one was willing to accommodate me. I waited another hour since they had to check the car and clean it. Well the car was not clean, sand every where chocolate stains all over the seats and dashboard. The experience was awful and that worth the money. Please be careful and don't rent form this company is not worth the stress and the time.