LE
Leonardo Hotels
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Completely incompetent
Completely incompetent, avoid like the plague. Numerous hotel room key continuously failed to open the hotel door. No action was taken, even when hotel security came and tried to open the door with the latest key given to me. I left a belt behind. The hotel helpfully called to let me know but after 3 weeks and 5 staff members following their procedure, they have lost it, denied losing it, agreed they lost it, offered a refund and failed to do that. On top of that, the place is pretty run down and rubbish. Just avoid it.