VOXI Mobile
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Genuinely awful. Don’t bother.
I ordered a sim to try it. Didn’t even start transferring my number over because I did a speed test and I was getting 30 only, when Three 5G was over 700. They have horrible coverage in my area and slow speed. I reach out on social media to ask for a refund, point blank, i don’t want the sim card, and i’m entitled to a refund in the first 14 days as part of the cooling off period. Whenever anyone replied to me, they were just saying that there are no issues with the coverage in my area instead of acknowledging the fact that I was asking for a refund. They started asking me what kind of device I’m using and if I’ve tried updating my device? yet still not acknowledging that I am asking for a refund. If a customer asks for a refund this should be acknowledged instead of ignored. I had to continuously ask for a refund to even get anywhere and now they are asking me for details such as a memorable word and a pin which I never set up with them. Turns out the “memorable word” is the answer to a security question that I literally selected. These guys don’t even know their own systems or processes. I didn’t set up a Pin when registering for an account, it didn’t ask me to, so how DARE you act like I have to provide details I’ve never given you to get a refund. Genuinely a horrible company with incompetent staff that want to do everything EXCEPT actually provide assistance. I’ll stick with Smarty, thanks for nothing VOXI / Vodafone. Waste of time.