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Cancellation Process is fraudulent
Cancellation Process is fraudulent. We started the process to cancel service back in November 2024 with a phone call to customer service. The service was cut off that day. They promised to send us a return label. We called several times to follow up, but a return label was not sent until January 2025. Then, the company refused to confirm receipt of the returned equipment until the end of January. Then they said it needed to be reviewed for 30 days. Then they claimed they still needed more time. It was not until today, more than five months later, that they finally acknowledged receipt, but they would only partially refund the service fee that we had previously paid in December from the end of January. Even though we had no service for months! So, they deliberately delayed closing the account until this week in order to keep more of the service fee. Its a shame, because the bracelet worked well, but after our experience trying to cancel, we are completely turned off to this company and would never recommend to anyone.