VOXI Mobile
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The worst webchat
I've been a happy customer with VOXI for some time, however recently since adding my wife to the network I realised my experience was just luck. Her number was meant to be transferred on the 18th and we are still waiting. There has be no confirmation of progress or completion and now her number is inactive. The bot VOXI use is horrendous, every time you feed it information the thing immediately thinks you want to exit and the moment you finally get the "Chat to a Human" option, the button does nothing. Now my wife is stuck with no access to her phone number and we have missed some important calls, with no way to get in touch with a human at VOXI to tell us what has happened with the number transfer. Update: 21/12/2024 After much time wasted, we managed to contact VOXI and they blamed the issue to a technical glitch with there porting system. Yet not once did they bother to inform us of this issue and now the sim card has no service. 3 days now without any service and very little support from VOXI. Update: 12/01/2024 I as promised working service on 24/12/2024 and nothing, then again on 03/01/205, still nothing, then again on 06/01/2025 and you guessed it, nothing. By 08/01/2025, all patience was lost and I demanding explanation. It took there "technical" team, "customer" service and "supervisor" all this time to resolve the issue they caused, only to blame my previous provider and for them to say my compensation demands were unreasonable, what a joke of a network.