TurnKey Vacation Rentals
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DO NOT rent from TURNKEY!!!!!!
Had a rental booked in Truckee for Labor Day Weekend. Emailed the company last week asking if we could either cancel or rebook for another weekend due to the hazardous air in the Tahoe area. They said since the time passed for cancelling, they would not help us. Now, today, the day of our trip, my husband received a positive Covid test. Once again, contacted Turnkey, they refuse to let us reschedule or cancel. I then called VRBO since I actually booked through them. They also refused to help and sent us back to Turnkey. Turnkey would not let us speak to a manager nor would they tell us where their call center is or employee ID. DO NOT EVER BOOK WITH TURNKEY. They do not care about their customers or providing reasonable good customer service. I can't believe any home owner would use them to manage their property. Unbelievable. I will be contacting the local news station to report all of the poor people experiencing the exact same thing either due to Covid or the fires.