Lyca Mobile NL
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Awful experience
The data connection is often very poor and there are always issues when using Roaming data abroad. My last experience with the customer support has been awful. My regular bundle data for the month were almost done, so I received a SMS from Lyca with an offer to purchase 3 GB with the DATA BOLT On bundle. I purchased it. When the regular bundle data run out, the 3 GB additional I purchased were impossible to use. I tried every configuration of APN network, but i ended up buying an additional (different) Data bundle. I contacted the customer service and it was an awful experience. Via email (i was abroad), they take forever to reply and do not understand your problem, constantly trying to close the issue. Via call, terrible experience. They tried to convince me that I never bought the additional data, while i was right there with the receipt on the Lyca app on my hand. Annoying, impolite and rude people. The worst customer service experience I ever had. I kept sending email but they keep giving answers completely out of topic, it was completely frustrating. I will change provider and hope to join a class action soon!
