REM-Fit
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As with a lot of the 1 star reviews…
As with a lot of the 1 star reviews (and there are many), the customer service is appalling. I ordered 2 pillows and wanted to return one as my wife thought it was a bit high. As it was unopened this is allowed by the distance selling regulations. Rem-Fit agreed to accept the return and I was offered a collection from DPD. I was told I would be contacted by DPD and eventually I was, but this was only after 3 ignored emails from Rem-Fit. When I got the QR code from DPD, it wasn’t for a collection. I had to drop it off, which was difficult as I did not have a drop-off point near me. Customer service blamed DPD. I expect it was because a drop off is cheaper than ordering a collection. I have a business and I know DPD does collect from my area. I managed to drop it off and the pillow was received by Rem-Fit on the 29th of August. They state a refund will be with me in 3-5 days. I am not surprised they have not confirmed receipt or processed a refund. This needs to happen or I will initiate a chargeback on my credit card. With all of the 1 star reviews, maybe the owners of the company should take note and look at the customer service given and improve it.