Lloyds Banking Group PLC
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Closing An Account Following Bereavement
Trying to close off an account following a death in the family. Having been advised by an online banking operative, as well as by letter, I attempted to do this at a branch of The Halifax in north London earlier this week. Sadly, none of the three staff present were able to help me. At a very frustrating and difficult time, I would have appreciated some help in this matter - especially as I had been informed both on the telephone and by letter that I would be able to close my mother’s account very easily in a branch. Two of the staff were as helpful as they could be, but confessed to lacking the training to help me. A third member of staff was simply aggressive. I have waited 3 days to write this review but I remain very angry and disappointed by the lack of training given to your staff. As I type this review I see that I am not alone in my disappointment with your services.