Lloyds Banking Group PLC
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Go somewhere else if you can
I'm surprised that Lloyds bank has two stars.... With all the recent experience I can only give them 1 star!!! 1. "My voice is my password" whilst this is a great feature to allow you "in" it's not always used, why is this? In the last 10 times I used their telephone banking system it only asked me to say that phrase 4 or 5 times. At all other, I had to enter my card or account details. FIX THIS!!!! 2. They have a very cheeky message to justify the huge waiting time on the phone....along the lines..."we are very busy helping the most volunerables customers...". What a load of BS!!! Really?Would the most vulnerable be walking into the bank, on a SUNDAY????!!!! Come on....grow up and state the facts. Just don't say anything and let us wait or states the true facts why you make us wait that long. 3. Whilst I was trying to get someone on the other end, I kept on hearing how sorry they were for making me wait, but I didn't need to wait since they offer bla, bla, bla all those services online..... guess what, when the system picked up my call they asked me why I was calling.... I said "apple pay".... their system kept telling me to do all those other services that I was not calling about... WHY bother me with services that I don't want nor need to use or do????? This is somewhat clear to me that their telephone banking system needs some TLC from someone who actually knows something about customers. Please revise your system and make it user friendly. For the time being I will not use the telephone system as it is not fit for purpose. I will also consider, after 20 years with Lloyds, changing bank after all this hassle