lululemon.uk
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Disgraceful customer service. Don’t buy from them.
I wish I had read these reviews before I placed an order with them. Absolutely shocking customer service & the staff don’t seem to care. When I asked to escalate my complaint they told me they were going to end the chat and they did exactly that. I waited a week for my order to be delivered , then contacted by Royal Mail to say my parcel had gone missing. Lululemon told me I’d have to wait a further 5 days before they investigated it. I expect more from a premium brand company and told them so , asked them to dispatch a replacement item to me or issue a refund. They were very rude & offhand , refused to do either then said they were ending the chat. I stil do not have my order. I won’t be buying from then again, really disappointed & surprised at their attitude towards customerS. The WORST CUSTOMER SERVICE.