Lyca Mobile NL
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My abonnement is supposed to cost…
My abonnement is supposed to cost €12.50, but last months €25 has been deducted from my account without explanation. I tried calling customer service — after waiting 15 minutes, I finally spoke to a lady who said she could only see basic info and would transfer me to someone else. I was then left on hold for another 20 minutes, but no one picked up. It’s impossible to reach anyone. I also sent an email explaining the issue, but I haven’t received any reply. Very disappointed with the lack of support and transparency. I just want a clear answer as to why I’m being overcharged and some proper customer service. Extremely bad customer service and scam rates. Update: a week ago you answered my feedback that I have to send email which you mentioned. Fyki: I sent email, but I didn’t get any reply back.