Thornley Groves Estate Agents
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Tom Baker amazing
Hello I hope I have come to the correct manager but I wanted to reach out about our property manager Tom. We have been a co landlord with my brother in law who owns 1201 Millenuim Tower. I felt I needed to bring this up as Tom has gone well above the service that we as landlord expects. We had a death in the family so we made him aware of the situation and explained we would not be contactable for 2 days. When I caught up with Tom Thursday morning we was pleased to see we had no issues reported that needed attention. He did advise tenants that lights out means they change the bulb. What has really impressed us as a family is the way when you ring or email asking information for our accountant we always get a reply very quickly which we appreciate. We are very lucky to have Tom looking after our property and I hope he doesn’t get moved off our property as it’s the first time we had 100% confidence in Tom decision making and has our full approval up to £150. We never had that with our last 2 managers. He is a great man who you can see has a lot of passion to make our family relaxed knowing it’s in safe hands with Tom. Please share this with him as we feel he’s simply the best Thank you Sui mi Wang