Routes Car Rental
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This is by far the worst rental car…
This is by far the worst rental car company I have ever experienced. I rented out of Denver airport for a trip to Wyoming. Three days into my trip I get an email saying I left Colorado; of course I did, that was the plan. I made the reservations for hotels and Routes through Expedia. So of course they cover their tails by showing the fine print at the bottom of the legalese mumbo jumbo, you may get charged more if you leave the state. Nobody at the counter ever mentioned this at all! I have gone round and round with at least 3 of their customer service agents with nothing but them saying it is my fault even though their employee never, ever said a word about me taking this car out of Colorado. So my 10 day rental goes from ~$250 to $700 due to the $325 fine for going where I planned to go, and now I don’t get unlimited mileage. Shady and very deceptive business practices, they cover themselves with tiny little print on a contract that you only see on their Ipad.