Darwin Homes Property Management
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The most abysmal property management…
The most abysmal property management company I have ever encountered and will ever work with is Darwin Homes, which took over the management of the property I rent from Streetlane Homes in mid August for unknown reasons. Since their takeover, I've been plagued with a multitude of issues, including unwarranted $150 late fees, erroneous charges for utilities during the transfer, and an unjust $390.73 charge for electricity from Nutiliti, among other problems. For the past month and a half, I have relentlessly tried to contact them, sending emails almost weekly and making occasional calls, all in the hope that someone would address my concerns. The late fees were imposed in August, and despite providing ample WRITTEN EVIDENCE that these charges were incorrect, it took over a month for them to partially reimburse me with $100 and a brief explanation via email. When I responded to clarify the remaining $50 owed, I received no further communication. Moreover, I was billed for utilities through the transfer process via the portal, paid accordingly, and was subsequently reimbursed. However, weeks later, they charged me for the same utilities again, showcasing a glaring lack of organizational competence. Additionally, Darwin Homes mandates enrollment in Nutiliti, a dubious utility management company that inflates bills. I faced an unnecessary $20 surcharge on my electricity bill each month, simply because bills were being routed through them instead of me. Despite requesting to be unenrolled and have utility bills sent directly to me, I have yet to receive a response. In a previous instance, I paid my electricity bill directly to the utility company and provided Nutiliti with proof of payment. They assured me that I wouldn't be charged for that bill. However, to my dismay, I discovered a charge of $390.73 for that same electricity bill on my ledger with Darwin Homes today. Perhaps the most distressing aspect of this entire ordeal is their astonishing lack of responsiveness. While errors and wrongful charges can happen, the fact that I've been reaching out weekly without any response or acknowledgment, and pleading for a simple phone call in return, underscores their utter disregard for their tenants.