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Website upsells, and shows no basket even when paying
Since writing my review, my personal issue has been resolved. I have been told the company are now 'carefully reevaluating our procedures, including our order checkout process and customer service handling' I will try to check the website soon and see if the site is more transparent. The website is designed to be confusing. I wanted to order 3 units and a remote control. Every subsequent page tried to upsell. While I thought I was declining each offer, after I paid, I discovered I had added 3 more units. At no time throughout the process, INCLUDING when the order is finally made, was the basket payment updated. I have emailed for a refund on the excess. Let's see if they do just that.