Leonardo Hotels
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Doesn’t seem to understand the business she is in, nor can she interact with people.
Firstly, I chose this hotel because location was close by the the office and my previous experience was great. We both checked in at the same time and the lady who checked us in was so warming and respectful, how it should be. After checking in, we then went back to work for a catch up before returning. We both said let’s get room service and catch up on the morning. Haven spoken shortly after, so upset and more importantly…hungry after a long day! both got back and ordered room service as it turns out. That chap who turned up to my room confirmed the order and then asked for £37, I asked if he had deducted my £25 dinner allowance confirmed in the booking, to which his said room room Service is not included. He refused to deduct the allowance and said you pay this now, abrupt, rude and disrespectful. I said take the £25 and I will pay the remainder when I leave on Friday morning. By the way I was so hungry I set off at 5AM and between the 2 rooms for 2 days it cost approx£1300. I was told to go speak to reception, which is did, the attitude from the off, the lady was called Nina, the night manager, there was a gentleman call Adam who just seemed to be agreeing with what ever she said. Your company have paid for a meal in the restaurant, to which I replied to they have it’s a dinner allowance, so essentially an allowance for food. My last stay here I ordered a burger and a beer to my room and they knocked it off my allowance, by the way as every other hotel I have stayed a has and never a problem. This women Nina should not be interacting with the public and she needs to understand her job as she is setting the worst example.