TU
TurnKey Vacation Rentals
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Surprise gone terribly wrong
I purchased a rental for a suprise birthday trip for my wife. Exactly a week before the trip, we had a manger quit so we cant make the trip. I called Turnkey to request a change of dates, not a refund or credit, and was denied because it was within their 10 day window of nonrefundable/non adjustable dates policy. I think this is crap to take a persons money, ($1229.36 to be exact) when no goods or services were used. Especially when Im being easy and just asking for a change in days. Im not trying to get over on the company just trying to give my wife a great birthday