Lloyds Bank Insurance
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Their 'message us 24/7' service is so bad I'm considering moving banks all together
Their 'message us 24/7' service is so bad I'm considering switching banks. If your address doesn't show up on their drop down list you have to message them just to wait half an hour and then I had some guy called Tahir switch my address to the completely wrong house number. I then had to go into the branch to get it changed - they were lovely and helpful, but it didn't confirm and was missing the first line of my address so I messaged again just to be left on read by someone called Ankit and they didn't close the chat so now my chat feature is broken and I don't even have access to their terrible feature. I also have an account with HSBC and changing my address for them was as simple as pressing change address and typing it in. I cannot understand why Lloyds make everything so extra unaccessible.