lululemon.uk
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OK, as long as nothing goes wrong
Products are OK, pretty steep price point, but fine. The customer service is AWFUL. Two months, dozens of emails and about three mental breakdowns later, I still don't have a refund for a pair of faulty leggings. I don't have the leggings either! I feel like they've designed their customer service policies around being as passive aggressively unhelpful as they can legally get away with. Avoid if you can. As per all the other reviews here, they are clearly having major issues with their customer service. It's the opposite of help. Not sure why management aren't getting involved. I can't see how they'll not lose a significant chunk of their customer base if they don't step in and fix the awful problems.