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Beware of satisfaction guarantee scam.
Beware of satisfaction guarantee scam. I purchased the mozz guard from ozzi home back at the end of September, and tried to return on October 3rd since the product is not effective at all. I paid almost $80 for the items and they tried to offer me 30% refund on October 9th. Then after saying no, I want to return the items, they offered me 50% refund on the 10th. I want to return the items, they are asking me to keep their junk and only provide half back. Their policy states: "Results Or Refund Money-Back Guarantee We understand that buying items online can be nerve-wracking, which is why we want you to feel confident and stress-free about your purchase. If for any reason you're not satisfied with any of our products, we'll make it right. Simply contact our Customer Support Team at [email redacted] for a 100% refund. One of our dedicated agents will handle your return — no questions asked." I have been going back and forth with them. Today is November 13th. It has been over a month and this is still not resolved. Do not fall for their scam. Edit: The vendor responded, just want everyone reading this to see what the response was. Essentially "We're closing your ticket": "We’re sorry our product has failed your expectations. We strive very hard to make our products the best that they can be, but we understand results may vary from one customer to another. We truly appreciate your feedback. I wanted to inform you that we have received notification from your payment provider regarding the dispute you filed for the charge. Your payment provider has initiated an investigation into the matter, and we are actively cooperating with their process. As a result, we consider the dispute to be in progress, and we anticipate a resolution through your payment provider’s procedures. Given this, we will be closing the internal ticket associated with your dispute on our end. Rest assured that we will continue to monitor the situation closely and keep you updated on any developments as we receive information from PayPal. If you have any questions or concerns regarding the dispute resolution process, please don't hesitate to reach out. We value your understanding and cooperation throughout this process. Thank you for your patience and cooperation."