Effy Jewelry
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Lost Ring During Resizing and Non Responsive Afterward
I love the jewelry I have bought from Effy - it is beautiful! My complaint is with the service department. I mailed two rings in for resizing and followed the instructions. I received an email with shipping info for one of them. I called to inquire about the other ring and was told they were shipped together. The second ring did not arrive so I called. After being transferred several times, I was told someone would call me back. They emailed instead and said my ring would be mailed. Again, it never arrived. I called again and was told that my ring could not be located. It was finally sent back to me and had not been sized. I emailed 6-8 times and never received a response. I completed the contact form and have now received a label to ship it back again. Fingers crossed that I see my ring again!