Routes Car Rental
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Horrible Service! Don't rent here.
Horrible Service! Don't rent here. They don't answer the phone when you call on an existing reservation. Called for 2 days no answer. Finally had to call and pick the option that I wanted to do a new reservation to get someone to talk to me. Tried to cancel my reservation. My booking email said I can cancel up to 48 hours prior. (I am two weeks out). They said no cancellation as I gave them my credit card to hold the reservation so they took that as a "prepay". They said the will keep the full charge. I never prepaid - but I was required to give a credit card to hold the reservation. The guy said it was in the fine print. Have disputed with AMEX. Was told this was a common complaint with routes and they have reversed my charge. Net/Net - Don't rent with them if you need any type of service, need to call them for any reason, or need to make a change to your reservation. Update: after the posting routes.ca was no help but AMEX agreed and has reversed all charges associated with this rental. Beware!