lululemon.uk
Read all reviews for lululemon.uk →
worst customer service ever
Like others have said, I bought online expecting premium quality from my premium priced yoga leggings but the stitching unraveled after just 3 wears. Followed the online link to their ‘guest educators’ to start a return. Order number, pics, original invoice all provided over a month ago. After multiple emails repeating the problem to various !educators’ it seems there was a tech fault and my email with the clearly stated UK order number went through to their US team. So I was told to start the process from scratch. I just contacted the uk customer service number to explain the problem and the rep was extremely hostile, advised I would just have to start from scratch, couldn’t just forward the original email, that there was no escalation process to management, and no complaints procedure! Still no timeline on my requested refund of £109 - and no doubt, the very worst online shopping / customer service experience I’ve ever had. I’ll be sharing this experience with everyone in my yoga studio and switching to a safer brand in future. Please spread the word yogis.