Atlantis Events
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Atlantis is a sinking ship
Atlantis is a sinking ship. We are under a travel advisory to not leave Canada, making it difficult to find international health insurance. We also bought cancellation insurance, but it excludes government travel advisories. Atlantis refuses to do anything and directly states that I should go against the Canadian government. They deflect the problem to the cruise line stating, "their hands are tied until the cruise line cancels." The cruise line and Atlantis contract have nothing to do with me, and I am not the one that chartered the ship; Atlantis was. Full stop. They are at liberty to provide refunds or, at the very least, travel credits without waiting for the cruise line to cancel the cruise. They just want to protect their corporate bank accounts. There was a significant outbreak of covid on the ship scheduled for; Atlantis has said absolutely nothing. Their communication and customer service are garbage. Instead, they sent us a list of parties they plan on continuing to host and stated they've only had 5 covid positive cases. Yet, they left out the part about the Norwegian Pearl cancelling their current voyage 1 day into an 11-day cruise because over 50 crew members had become sick. Atlantis is an event organizer who is responsible for ensuring the health and safety of its attendees. Many of us want to cancel because cruising is no longer safe. Several other events companies have accepted responsibility for their customer's health and offered flexible cancellation. Instead of dealing with the situation, Atlantis has asked us to come to Facebook and sell our rooms. They accept 0 risks of profit loss or any responsibility for chartering a cruise ship in the middle of a pandemic. These ships will sail empty. Yet they list their cruises on their sales pages as "Sold out" because of their terms and conditions, which only protect their own interests. Corporate greed at its finest. STAY AWAY FROM THIS COMPANY.