Postoffice
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Rubbish customer service
As with many other reviewers, if 0* was an option, I would have chosen it! My wife opened a Post Office Fixed Rate ISA in April 2024. Towards the end of the fixed rate period, they sent her a message laying out her options. She decided to transfer it out and went through all the processes to sort it out. In May, her new provider sent a message saying Post Office had declined the transfer. SHE RECEIVED NOTHING AT ALL FROM THE POST OFFICE! She resolved the issue that had been causing the problem and applied for another transfer. In June, two months after starting the whole process she has received a letter from the new provider saying the Post Office have declined again, their excuse this time is "the account does not allow transfers"! This is a load of rubbish, it is quite clear in the conditions of the account that, at the end of the fixed term, you can transfer this product out. She has sent another message to Post Office, but they will take at least a week to respond, their customer service is absolutely appalling!