CE
Celebrity Cruises
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Once a favorite, no more
This used to be my favorite cruise line, the one we always choose unless a particular itinerary or group we were traveling with required a different line. That has all changed post-covid. In virtually every interaction with them, they act like the virus was our (the passengers') fault, and their ridiculous refund and FCC policies have undone many years worth of past goodwill. They have decided it is worth giving up my next 25 years worth of cruise fares, in return for the revenue of the two cruises I had to cancel due to covid. Incredibly short-sighted, horrible customer service.