Kits
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First-Class Customer Service.
This was my first time ordering from Kits. Somehow, I managed to add my frame twice to the order, which was caught by Kits Customer Service. They emailed, asking if that's what I had intended. Phew. I explained my error, following which Customer Service promptly amended the ordered and issued a refund for the second frame. I was greatly impressed by their willingness to reach out when they saw something unusual in an order, and further impressed by their quick response in correcting the order and issuing the refund. My glasses arrived this evening, two days after placing the (incorrect) order. They are amazing. The quality feels remarkably good; certainly as good or better than glasses I have paid literally 10X as much for. I can't believe how perfect the the prescription is and how well the glasses fit given how inexpensive they were! Well done Kits.