Routes Car Rental
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Customer service at it's best.
We went through a 3rd party reservation for car rental. Our flight was 2 hours delayed due weather and airport shut down, which made us late to Routes car rental. We did not have an easy walk through at first as we got to Routes car rental as other charges were not included due to going through 3rd party reservation and policies were not noted. I thought we were going direct to Routes. Anyway there were many things I needed in order to keep pricing what it should be. Thanks to the excellent customer service at Routes, everything was taken care of. Yes, we are going back in April to Routes but this time made the reservation directly to Routes. With all that said, luckily we did go 3rd party as we found a new place for all our future car rentals, at Routes! Thank you!