Musely
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Defective product: not their problem
Update: customer service did finally request photos, videos, descriptions (again) of the problem and sent a replacement which was clearly a better mixed/compounded product. It took a great deal of effort, and a lot of back and forth which is still relatively poor customer service. Original: After ordering many of their products, continuously expanding into different treatments, I received a completely defective product. The antiaging with vitamin C and estriol was filled with grit and smelled like onions. I wrote to the company four times and all four times they stated that it was freshly compounded, they can’t accept a return, and told me to shake it/put it upside down/place it in the refrigerator… None of which worked. They wouldn’t admit they made a mistake, they wouldn’t replace the item, they simply do not care and only send automated scripted replies. I’ve canceled all of my refills and will go with other companies, providing the same product with better customer care.