Jura Watches
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Terrible experience
Quite possibly, the worst online shopping experience I have ever had!! Bought watch online, received order confirmation (price £258). Estimated delivery date 2 days later - did not arrive. Emailed - no answer, called -no answer, messaged on Insta - no answer. messaged on whatsApp -answered the following day, said just hold on a moment - then disappeared. Called again, 3rd day of calling spoke to someone who said watch out of stock and discontinued. Checked TW Steel website - watch is new and still for sale so that was a lie! Watch was £100 more expensive there though. Looks like they mis-priced the watch and instead of taking the loss and holding their hands up (the legal thing to do) they cancel the order. This took over a week and my Dads 70th birthday came and went (gift for him). Terrible people, terrible company. May take legal action. Haven't even been sent cancelation confirmation, just went back to order confirmation link and now it says cancelled. Good job I screenshot it before! Told me on the phone refund will be 7-10 working days - thats 2 weeks! What a horrible experience. Still ignoring my whatsApp messages past few days..