Hazelton's Canada
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Hazeltons is the WORST!
Hazeltons creates the worst baskets, the worst customer service, and the worst resolution!!!! My basket was not delivered to the the address listed and I found out the following day it has been sent to my post office. After picking up the gift and opening it, I had ordered the most expensive succulent plant they sell and it was upside down (broken tips, broken leaves, dirt everywhere, one succulent snapped and fallen out of the pot-dead). I was not impressed. The rest off my $240 basket was poorly displayed and items were just stacked up inside the trunk I had ordered, not like they show in any of their pictures. I called customer service where they told me I had to send an email with photos, which I did, and I used my invoice number as the subject of my email. The following day, I get a reply from their customer service person from a totally different Order number and asking me to provide photos and my order number. What????? Anyway, after several emails back and forth, they finally get the order number right and I have to resend them photos. An hour later they offer a 50% refund. What do I do with that? I tried calling Customer Service again and they said I had to work on a resolution with the person I was emailing and shut me diwn. A whole new basket still has to be reordered at this point and 6 friends from across Canada chipped in for this! At this point, I now I have a mutilated succulent and week old meat, cheese etc. I am embarrassed our friend still hasn't a sympathy basket from us too. I used them once before for some simple floral and I was embarrassed to see what my neighbour received in the end. The Hazelton website always looks fantastic, so I made the mistake of giving them a second chance. Never again!!! The following