Jo-Ann Stores
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Non-existent customer service
I ordered fabric to make face masks on 5/2 (at a dramatically inflated price) and received shipping confirmation on 5/12 but the tracking information hasn't been updated since then and I never received. It Is obviously lost so I tried contacting Jo-Ann requesting status update thru the form on their website but received no response. After several tries, I sent several emails directly to customer service requesting that they reship but still no response. It’s been nearly 2 weeks since I initially contacted them and I’ve been sending daily emails simply requesting a refund and still have heard nothing.