Lloyds Bank Insurance
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Dreadful level of service and lost £250 in a cash withdrawal!
Dreadful level of service. Went to withdraw £1625 of cash, cashier took it out of counting machine did not check it, placed it straight in a sealed envelope and handed it to me. I'd never been to a bank where they do not count the cash but it was busy and people queuing behind so I accepted, as machine counting has been relaible for me before, but when I got home I found it was 5 x £50 notes light! How can counting machines be soooo bad! If it missed one note that would be bad enough but 5! So I was £250 down and stressing all night assuming they were running some kind of scam or something and cursing myself for not demanding it to be counted. I got little sleep and was back down there at 8.45am this morning waiting for them to open up. Late to open the doors, staff all dressed in trainers, jeans and jumpers, I asked who the duty manager was and was proudly told "Oh we don't have one". So I asked who is the senior person in charge here then..."Oh no one is". So then I asked well are you supposed to count the cash for large withdrawals and was told "Oh no, the machines are so accurate that we no longer ever count the cash". So I explained I was £250 down on my withdrawal and they looked very surprised. They agreed to check the reconciliation of the night before and to my relief they confirmed they were £250 over and gave me my money back. But what a disgrace. They were so busy telling me how accurate their counting machines are that they no longer need to check it, yet in one transaction alone 5 highest demnomination notes went missing. They just shirked it off and couldn't really have cared less just saying well it's extremely rare. Well it wasn't rare in my case with 5 notes missing out of one transaction. Be warned do not trust Lloyds bank and check everything they do. Better still don't bank with them. They are totally inept. Ours is a business account and we've had trouble with them since day one. AVOID!