Princess Cruises
View company profile →
Customer service is a disaster: updated
Customer service is a disaster. I tired multiple times to complete a booking. Items I was promised kept disappearing from my booking. I would call to have them fixed, I even paid in full to “complete” the booking so they couldn’t change it and it still changed. My last call to fix all of this took more than 2 hours. They got it fixed (again) and offered free chocolate dipped strawberries as compensation. Food is free on board. Including fancy deserts. The value i place on strawberries is quite low. Their app is confusing and hard to navigate to find your reservations and booked excursions. This will be my first princess cruise and probably my last. I’ve sailed RC, NCL and my favourite is Celebrity. All of which delight in customer service. Edit: I reached out on social media and was contacted by the company. They made an honest effort to make it right. They cancelled the chocolate dipped strawberries and came up with something else better that I will keep private out of fairness to them. I have increased my rating to reflect their second effort.