TurnKey Vacation Rentals
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STOLE $5200 from me!!
The absolute worst rental company I’ve ever dealt with. My daughter tested positive for Covid the day we were scheduled to leave for a rental in Port Aransas. I contacted Turnkey immediately to let them know the situation. We were packed ready to go and my daughter woke up with symptoms. They basically said “too bad, so sad”, I even offered to send them a copy of her test from the lab. They actually told me to GO to the rental...with a Covid positive child. Needless to say I was pissed. I called several times and was given the same scripted response, that I should have purchased trip insurance. I don’t know how this company hasn’t been put out of business. Also, contacted VRBO and they were zero help as well. I will not let this go until I get my money back. **See scripted BS response below**