Fowlers Motorcycles
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Absolutely disgusting service!
Absolutely disgusting service!! Booked my bike in over 4 weeks ago for service. Mot. Rear tyre and check brakes. Dropped the bike off evening before. Next day 4pm I had heard nothing so I called to find out service and tyre are all completed but to be informed they could not MOT it as it’s the wrong class. This was not advised on booking or dropping off!! I then phoned back an hour later to be informed they were trying to get it booked in somewhere for MOT and they would call me next morning. 10am today I was called to say that the head race bearings were worn and needed replacement. I asked why this was not mentioned evening before and they couldn’t answer. Bear in mind the bike is less than 3 years old with only 5800 miles on. They tried to explain its wear and tear but how can this be at age and mileage and nothing was wrong when the bike went in. They couldn’t tell me how much it costs as didn’t have a quote ready and also couldn’t tell me what I owed so far. I asked them to check and call me back in half hour. This they did do and quoted £750 for head race bearings plus what I owed. I then informed them that I would collect the bike and get sorted elsewhere. I am a service manager in the motor trade for over 30years and have never seen this disgusting service. On collecting the bike now on ride home the steering is dangerous and was never like this before it went in. I’m now having to sort a dangerous bike out plus get it MOT somewhere else. To top it off they phoned me recently to see if I wanted to trade it in for another!! What an absolute joke!! I will make sure all my family and friends that have bikes through them never to use them for service or repairs!! Very very angry is an understatement!!