Bargain Rental Cars
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wouldn’t recommend to any under 25
I wouldn’t recommend this rental company to anyone under 25. We booked through a third party (carjet, our mistake) through which we purchased platinum insurance. However, when we picked up the car we were told that our insurance we’d purchased through the third party wasn’t valid due to us being under 25, and that we had to purchase insurance with bargain rental car directly. We were informed that the only insurance policy we were able to purchase (again due to being under 25) was their gold insurance policy at 20 dollars a day, which covered most potential incidents- including windscreen damage. We were happy to purchase this and did so. Unfortunately whilst driving, a passing truck kicked up a rock, cracking the windscreen. Believing this would be covered by our “gold” insurance policy, we informed BRC of this immediately- only to be told by them that we had actually been sold their “comprehensive” insurance policy- a specific policy for under 25’s that doesn’t cover windscreen damage (or anything else seemingly). At absolutely no point were we informed of their comprehensive insurance policy- which is conveniently also priced at 20 dollars a day. In fact, we had been advised by multiple employees that we could only purchase their gold insurance policy given our age. When we did return the car and explain the situation (and which insurance policy we were misinformed that we had purchased), the employees were very polite and patient, but did still charge us the 950 dollars excess for the windscreen damage, and advised us that we should attempt to claim the cost of the windscreen repair on the insurance we’d purchased through the third party we’d booked through - despite us having been told that this insurance was not valid given our age. Ultimately I don’t think BRC is necessarily a scam, but we were 100% misinformed by the employee that sold us the “gold” insurance, and therefore should not have had to pay for the windscreen damage. I just hope our experience will prevent other young travellers from also being misled and ending up in the same situation.
