Leonardo Hotels
View company profile →
The Midland Hotel - A Home From Home.
The Midland Hotel, Manchester. I am a frequent guest at this hotel and this stay was my most important by far. I was in Manchester for my Son’s wedding. I had been allocated a Mezzanine suite by the Guest Relations Team so that my Son could stay with me the night before his wedding. Dimitris headed the team over the weekend of my stay and he ensured that everything was in place to make my stay totally enjoyable. The Guest Relations Team at The Midland are the best that I have experienced anywhere. On the morning of my Son’s wedding, he felt ill. I think nerves had kicked in and he felt sick, had stomach pains and was sweating. A member of housekeeping (Paige) was servicing the adjacent room and took the time out to bring fresh chilled water and an electric fan to cool off the nervous Groom. Many thanks Paige. What I love about this hotel is the personal contact between guests and staff. Whilst having breakfast on the morning after the wedding, I was greeted by a familiar face, a lovely woman with a huge smile. Beverley, who works in the Mount Street restaurant, recognised me and came across to welcome me back to the hotel and ask how I was. She always makes time to speak to me whenever I stay at the hotel. There are a number of wonderful hotels in Manchester but I stay at The Midland every single time that I am in the city because the staff in this hotel make me feel welcome and ensure I have the most amazing stay.