Berkfield Home
View company profile →
Useless product, painful customer service
Purchased a TV unit from Debenhams.com. It was on sale but chose it as it looked good and happy with price. The unit was 180cm in length full assembled, I wasn’t sure if this was flat pack as it didn’t state this in the listing. It was flat pack and came in a box of 80cm in length. Upon inspection, the flat pack was of bad quality and some sections already damaged as we took them out of the box. Decided immediately not keep it. Emailed Berkfield as stated on Debenhams website and asked for full refund and collection of item. This could not have been a more drawn out painful experience. I have had to ask at least 3 times for a full refund and collection of the product but ‘Sam’ in customer services has offered me a 25% refund to keep the item, then an increased 50% and hopefully now I will be able to get the full refund I wanted from the start. I will not order from this company again and I’m disappointed Debenhams are working with such a company!