Simply Conveyancing
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Overall very impressed
We used simply conveyancing for our house sale as well as for the purchase. We had Lauren Bourne for the sale of our house and I cannot recommend her enough. We had a tricky time with our buyers and Lauren’s support navigating the challenges was invaluable. She is professional and friendly. Most importantly she’s really responsive and I never had any trouble getting hold of her. I cannot recommend Lauren enough, she truly was outstanding at her job. On the purchase side, we had an easier time. We were buying a lovely house with vendors who had everything in the house done to high standards and all the right paperwork in an area we know well. For that reason, we didn’t need as much hand holding on this side of things. We were assigned a solicitor called Khiah, then she went away for 3 weeks and somebody else picked up our file. She then came back and a few days later we were contacted by Diane to say she was taking over. Admittedly, we didn’t feel as confident in her skills - she kept asking for odd stuff but we assumed she hadn’t had a proper handover. Then a week before exchanging we were contacted to say Diane was leaving and Alisha was taking over. Alisha was very good considering she had a week to pick up our case before a stressful attempt at exchanging which failed 3 days in a row (issues higher up the chain) and we ended up exchanging and completing on the same day. Again, good at communicating and reassuring us during a challenging time. Overall we have had a 5 star experience, the purchase side of things was more of a 4 star experience but as I say, we didn’t mind too much and can’t bring myself to give them anything less than 5 stars given how grateful we are to Lauren for seeing our sale through.