Routes Car Rental
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100% bait and switch scam
100% bait and switch scam. I paid in full for the car and insurance for 5 days on Travelocity. Pick up time was 10:30am, my flight was delayed so I arrived at 1:30pm; 3 hours late. They told me that instead of a free shuttle from the airport it would cost $800 pesos because I wasn't on time. When I got to the rental car office, they told me that because I was 3 hours late, they gave my car to someone else (even though I prepaid in full for 5 days). Worse, they next told me that my reservation with Travelocity was canceled because I was late, and wouldn't be honored. They'd be happy to help me out by still renting me a car though (I was now 5 miles from the airport) at a much higher rate, and of course since i didn't have my Travelocity insurance which I paid in full for) I had to purchase their ridiculously expensive insurance (which usually ends up getting lied about and pushed on you because the company and counter rep get most of the premium in commission). Turns out my reservation with Travelocity wasn't even canceled like the counter rep said either, I had to call Travelocity to get it canceled and refunded. So I took a cab to Avis and rented there.