Halfords Retail
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Went to Halffauds and brought a new…
Went to Halffauds and brought a new battery for my daughters car , we used them because they told us about their wonderful 4 year's warranty blah blah blah... anyway that was July 24...it's now May 25 and the battery is as dead as dead gets the AA advised me not to worry as it's got a 4 year warranty written on the battery and he could clearly see the battery looked almost brand new.. so I found my receipt and went to halfrauds to get my new battery... they tested it and said yes the battery is dead but it's failed the warranty test I asked why and he said we don't make the batteries we just sell them and yes that's our name on the battery but the company who made it have said no so there's absolutely nothing we can do about it... he then proceeds to tell me do I not know how warranty's work? I explained that I don't care I brought the battery from halfrauds and that it was based purely on the fact we got a 4 year warranty sold to us from the employee .... there was no arguing with him apparently the computer said No... and that was that??? The car was driven by my daughter every day until she brought a new car it then sat on the drive for two weeks until we insured it and gave it to our son who's been driving it for over two months... I'm absolutely disgusted with the level of service I've just witnessed and the guy who I delt with was being calm by being the most Patronising person I've ever delt with I'll never use Halfrauds again...another company who will take your money but don't stand by there word... this was the Staines branch be warned!