lululemon.uk
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Don't order online for delivery!
I've always thought their leggings were overpriced and only moderate quality, but their yoga bras and yoga accessories are really good and actually worth the spend. But only if they arrive! For some reason this company delivers with UPS. UPS emailed me on a Thursday to say they'd be delivering Friday and a signature was required. Suddenly, mid day on Thursday, the order was marked as delivered, with no photo or signature. It tooks multiple days contacting Lululemon to actually speak to someone who could help. I provided screenshots, I asked multiple times if they would provide me evidence of delivery like the signature, and instead was just told I'd be refunded - but in future there can't be any refunds for order sent to my flat. UPS has obviously lost/stolen my package and this company has tried to blame me for it. Fine, I get my money back, but I wanted the items I ordered - that's why I ordered them. Even if they were in stock, I can't order them again now because if they don't get delivered I won't get refunded. Terrible customer service, whereas I've always had incredible service from their competitors like Sweaty Betty.