Princess Cruises
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We sent our son and daughter in law on…
We sent our son and daughter in law on this cruise for their honeymoon which left on Sept 5. Unfortunately, there was a medical emergency on their level which required an air vac. Due to this unforeseen emergency they and many others had to be woken up and had to evacuate their room at approximately 2 am and had to go to the muster station until 4 am. This was so traumatizing for the both of them as my daughter in law was so upset as this ruined their next day as they were so tired due to lack of sleep. Now, we all know that this was not Princess Cruise Lines fault as a safety procedure had to be followed, however, I truly believe that it would be a first class customer service gesture to give them something for the inconvenience they experienced. As my wife and I have been Platinum members and have always enjoyed travelling on Princess Cruises in the past, now I'm questioning this company business ethics. A Junior Manager on the ship was just cutting me off from speaking and saying that they owe them nothing as it was a safety protocol! (No kidding Captain Obvious!) Three higher up executives (Jan Swartz-VP, John Padgett-CEO and Collin Steinke-Dir PR) were also advised of this and not one of them had responded at the time of writing this article. This goes to show if the proper leadership is not shown or coached from the top executives, this filters down to the Junior management and in turn affects the paying customer.(see all the 1* ratings) This company has now lost not only my business but my family members business in the future. So Sad!!