Paul

Reviews by Paul

WA

Wave Internet

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Dec 1, 2022

Mildly Disappointed

Have used Wave since moving home around 18 months ago. The speed is very average, but we knew that on signing up and it's largely been acceptable. We have had some issues more recently (last six months) regarding download/streaming speeds, for example it can take a couple of hours to download a movie on Sky, and sometimes stalls during streaming. Also, the service cuts out early every morning - I mean EVERY morning - around 4am, sometimes earlier, only for a couple of minutes, but it's rather annoying when you work online and like to get an early start. I emailed Wave about the issues and someone called me back 10 days later. I couldn't take the call at the time and asked the caller to please phone my wife, whose number I provided. Five weeks later, she's still waiting to hear from them.

KE

Keenans Estate Agents

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Mar 11, 2021

Highly Recommended

I thoroughly recommend Keenans, with whom my wife and I were extremely impressed as they dealt with the sale of our old house and the purchase of the new one through the coronavirus pandemic, terrible solicitors (ours, our buyer's and our vendors') and our initial sale falling through. Almost every member of staff we dealt with across several branches was professional, attentive, reassuring and efficient and I suspect if we'd gone with another estate agent, our sale and therefore purchase would have failed. We must single out Lewis, who kept things rolling, kept us sane and for whom nothing was too much trouble. They also did a great job of arranging block viewings, all in line with Covid safety measures, from which we got numerous offers at above the asking price. You may have noticed above that I said "almost every member of staff." There is an employee named Cree (or there was up until October 2020 at least), who after our sale was agreed we initially dealt with almost exclusively (until we refused to anymore). She is everything the other members of staff are not: blasé, arrogant, careless and absolutely terrible at her job. Anything we asked of her, she made seem like an imposition, and any questions were met with something approaching contempt. We suspect she is is related to the owner or a senior member of staff because we cannot imagine how she otherwise manages to remain employed... especially when everyone else is so good. So, make sure you insist on not dealing with Cree, but do use Keenans because they were great, and if we ever move again, we won't hesitate to call them first.