Helene

Helene

Member since Invalid Date
1
Review
3.0
3 out of 5 stars
Average rating

Reviews by Helene

MI

Mint Mobile

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3 out of 5 stars

The Good, The bad, The Honest

First what I like, 1. $$ for my needs I pay in advance and the price remained the same year over year (at least this first renewal). 2. International connectivity, the additional connectivity with the hassle of an eSIM or hard sim for the country I am in for a reasonable price I think like $20 for 2 weeks or a month is totally worth it 3. Customer service, I am a senior, having used customer service only 2x. I did get a state side person that spoke clearly and solved my issue without much difficulty. The first time was admittedly easier than the second. What I don’t like: 1. US Coverage - still sucks I must LTE and 3G. 5G just does not seem to work well. I have a lot of dead spots. Which is concerning considering Mint is on TMobile back one which touts best coverage (not worse just the same, in different locations) 2. Customer service seemed better before TMobile bought them (if you can’t beat them, buy them mentality, but it seem to lower the high quality service Ryan Reynolds touts). Come on, I am your grandma, I don’t use but nearly 5G of data monthly can’t we get good service and good prices for the last decade of our lives, Overall I will stick with it until $ increases.