Hazelton's Canada
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The gift basket delivered doesn't match what was ordered or paid for.
The gift basket delivered doesn't remotey resemble the product described and paid for. Below customer service response where partially fullfilling an order and not providing a refund seems to be company practice . We are sorry to learn that you are not satisfied with the products delivered. In addition to a dramatic influx of orders resulting in unusually high volumes as more customers turn towards online purchasing, several of our regular suppliers and partners on whom we rely to restock products have temporarily suspended operations over COVID-19 concerns. This development, in addition to our regular substitution policy which stipulates that we reserve the right to substitute products with the closest available alternatives when necessary, may result in you receiving items that partially or wholly differ from their original product descriptions. Refunds/exchanges will not be issued for items that have clearly been substituted. Although it is simply not feasible for us to contact all customers beforehand to discuss potential substitutions, we are pleased to assure you that utmost care is maintained when making such adjustments on your behalf, which in turn ensures that orders are delivered as quickly as possible. We apologize for any inconvenience and appreciate your understanding during these unprecedented times. Thank you.