person

Dec 9, 2024

Webchat never connects... no help at all

I have tried to connect to the webchat for the past few months, all it ever does is glitch and never connects. I have been paying for a phone number I have never used and because I cannot connect to the webchat, they will not cancel it through social media. Another problem is that I am paying for my grandmother, who is 85 and does not have social media, nor does she speak english. Yet they have been telling me that she needs to contact them through social media? It's quite ridiculous at this point. I spent over 3 hours chatting to them through social media and after all of the security questions, codes, and back and forth, they told me they still can't do anything. I am absolutely tired of this, I have been with Voxi for a long time but will not be recommending from now on, as it is an absolute scam and waste of time.