Transaction sabotaged by PCS
Team Alpha in PCS legal need further guidance on how to manage shared ownership transactions. They have managed to sabotage what should have been a very simple transaction due to their complete lack of understanding on how ground rent works in these instances. Despite having it explained to them multiple times by the housing association. Their response times are extremely poor. I would avoid this team at all costs. Update: the lending fell through because you wrongly raised an issue with the lender about ground rent on a shared ownership property that does not pay ground rent. You were advised about this clearly multiple times. I am unsurprised at your lack of accountability and deflection. It is in keeping with the reputation you have. Please ensure your teams are properly educated in these matters.